Privacy Policy
Data Collection
At Buggies Puerto Plata, we collect information that helps us deliver a safe, personalized adventure. This includes:
- check_circlePersonal identity: Full name, age for driving eligibility, and nationality.
- check_circleContact data: Email and phone for booking confirmations.
- check_circlePayment information: Transaction data processed securely through encrypted gateways.
- check_circleHealth information: Critical allergies or medical conditions relevant to safety.
How We Use Information
Your information is used exclusively to manage bookings, enforce safety protocols, and improve our services. We do not sell your personal data to third parties. Marketing communications are only sent to guests who have explicitly opted in.
Terms of Service
Zero Tolerance
Alcohol or drug use before or during the tour is strictly prohibited.
Driver Age
Drivers must be at least 18 years old with a valid driver's license.
Safety Gear
Helmets and eye protection must be worn at all times while operating the vehicle.
Tour Safety Rules
Motorized adventure tours carry inherent risks. By booking with Buggies Puerto Plata, you acknowledge and accept these risks. Our guides reserve the right to remove any participant who ignores instructions or endangers others, without refund.
Mandatory Compliance
- Keep distance between vehicles
- Stay on designated trails
- Follow the lead guide's signals
Cancellation Policies
100%
Refund
Cancellations made more than 48 hours before the tour start time.
50%
Refund
Cancellations made between 24 and 48 hours before departure.
0%
Refund
No-shows or cancellations less than 24 hours before the tour starts.
Have Questions?
If you have questions about these policies, our team is ready to help on WhatsApp or email.
